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Frequently asked questions

Why Choose Hermance Hollow?

  • Woman-owned small business crafting every product with care
  • 100% organic, wild-foraged, or homegrown ingredients
  • Small-batch, handcrafted for maximum potency and attention to detail
  • Eco-friendly, sustainable, and ethically sourced
  • Products for skin, hair, and wellness, designed to nourish and restore 

When will my order ship?

Orders most often ship within 1-2 business days.  There are times of year that we are hand crafting to order and during those times some orders may ship within 3-5 business days.  

Are your products organic?

Yes, source organic ingredients whenever possible. When sourcing organic is not possible, we source sustainably harvested wildcrafted botanicals. 

Are your products cruelty free?

Yes, we proudly formulate cruelty free, plant-based skin and body care. 

Are your products wild foraged?

All foraged products are wild foraged on our 30 acre private property far from any road or contaminant.

Are your products hand crafted?

All our products are hand crafted except a few spa accessories. Drop us a line in the contact us section below we are glad to share all recipes!

Do your products contain parabens?

 Our products do not contain parabens, or other synthetic ingredients. 

Please reach us at marla@hermancehollow.com if you cannot find an answer to your question.

Reiki Frequently Asked Questions

Please reach us at marla@hermancehollow.com if you cannot find an answer to your question.

 Reiki is a gentle, energy-based practice that promotes relaxation, balance, and overall well-being. When you select the Reiki-Charge option, your product is intentionally infused with Reiki energy during preparation by a trained practitioner.


Customers often describe Reiki-charged items as feeling more calming, grounding, or uplifting. Many believe Reiki can:

  • Support relaxation and stress      relief
  • Promote a sense of balance and      harmony
  • Enhance the intention behind your      skincare ritual


No. Reiki is a complementary wellness practice, not a medical treatment. While Reiki may enhance your sense of calm and comfort, it should not be used as a substitute for professional medical advice or treatment.


 You may choose the Reiki add-on for select Hermance Hollow products, including our Moisturizing Muscle Rub Lotion Bar(for added energetic support in relaxation and muscle recovery) as well as our body butters, serums, and salves for a soothing, intention-filled skincare experience.  If there is a Hermance Hollow Product you wish to be charged that it is not available please drop us a line in our contact us section below.  


  •  Reiki: Best for those seeking gentle, flowing energy to promote emotional calm, relaxation, and subtle alignment. Perfect for skincare products or jewelry meant to support daily wellness rituals.
     
  • Smoke Charging: Ideal if you enjoy ritual cleansing and grounding. Sacred smoke (sage, cedar, sweetgrass) purifies negative or stagnant energy and reconnects your item to the elemental forces of Earth and Air.
     
  • Sound Charging: Recommended for those who want vibrational harmony and clarity. Singing bowls, tuning forks, or chimes recalibrate your item’s energetic frequency for meditation, mindfulness, or chakra alignment.



 All charging is performed by Nehkari, a skilled Reiki practitioner and artisan. Each product or pendant is handled with care, focus, and intention.

  • Reiki uses hands-on or hands-over techniques to infuse gentle energy.
     
  • Smoke charging involves ritual smudging with sacred herbs.
     
  • Sound charging uses vibrational instruments to harmonize and elevate the energy.
     


  The energetic infusion typically lasts as long as the product is in use or worn. Over time, items may be recharged by repeating your preferred method (Reiki, smoke, or sound) or placing them in sunlight or moonlight for natural energy alignment.
 


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Contact Us

Hermance Hollow LLC

Galway, NY 12074, USA

info@hermancehollow.com 518.882.2145

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